Terms and Conditions

Terms and Conditions for the Sale of Goods by Conteco A/S – part of Schutz Nordic A/S

These Terms and Conditions entered into force on 21 July 2026 and apply to all purchases made from Conteco A/S on or after this date.

The following terms and conditions are binding, and you should therefore read them carefully, in particular the provisions regarding prices, delivery terms, liability, your right of withdrawal and the consequences of exercising that right.

General Information

Scope

These Terms and Conditions apply to all purchases made from Conteco A/S.

The agreement for the sale and delivery of goods is entered into between the customer and Conteco A/S.

As a condition for Conteco A/S to process an order, the purchaser must accept the following:

• These Terms and Conditions.
• The prices and costs stated by Conteco A/S and in the purchaser’s order.
• That Conteco A/S registers information such as the purchaser’s name, address, telephone number and email address for the purpose of processing the order.
• That Conteco A/S transfers information relating to the customer’s payment card for the purpose of processing the customer’s order.

Once Conteco A/S has received the order and the payment, an order confirmation will be sent to the purchaser by email. Upon receipt of the order confirmation, the purchaser enters into a legally binding agreement with Conteco A/S.

The order confirmation is subject to approval of the purchaser’s payment or debit card. If the purchaser does not receive an order confirmation within a reasonable period, the purchaser must contact Conteco A/S directly in writing.

Payment

The following payment methods are accepted by Conteco A/S:

• Dankort, Visa, Mastercard and MobilePay.
• A fee of 2.9% per transaction applies to Visa cards issued outside Denmark.
• Goods purchased from Conteco A/S may also be paid for by bank transfer.

Payment transactions are processed via a secure, encrypted connection.

When paying by card, the purchaser will be asked to provide the card number, expiry date and, where applicable, the issue number together with the three-digit security code. This information is transmitted via encrypted communication directly to the bank, which verifies the validity of the credit or debit card.

The payment amount will be charged to the payment or credit card once the goods have been ordered and purchased and these Terms and Conditions have been accepted. Once the payment has been approved, an order confirmation will be sent by email.

When paying by card, the customer is protected against misuse without any deductible, as all payments are processed via an encrypted connection. In the event of unauthorised use, the customer may request that the card issuer, in the case of a payment card issued in Denmark, or the payment service provider reverses the transaction. Liability and responsibility are otherwise governed by the Danish Payment Services Act.

Product Prices

The price of each product is displayed next to the product on the website. All prices include VAT and applicable charges. The total price will always appear in the order and the order confirmation. The applicable price is the price displayed at the time of purchase. Prices may vary in connection with campaigns, special offers, clearance sales and similar promotions.

Delivery Charges

In addition to the purchase price of the goods, the customer must pay the cost of shipping or transport to the address provided. Delivery charges are shown during the ordering process and may vary.

Please also refer to the section on the right of withdrawal for further information regarding shipping costs in connection with returns.

Delivery

Conteco A/S determines the shipping or transport method. We primarily use DHL Express, DSV and PostNord. Delivery charges are always stated before the purchase is completed.

Orders are delivered either to the nearest parcel shop or to the customer’s home address.

Freight and pallet deliveries are made to the kerbside. The customer is responsible for disposing of the shipping packaging.

Stock items are normally delivered within 1–4 business days after we have received both the payment and the order. Please note that Conteco ONE products are tinted to order and therefore have an expected delivery time of 2–4 business days after we have received both the payment and the order.

Conteco A/S reserves the right to require that the physical conditions at the delivery location allow the delivery to be carried out as intended.

The driver will determine whether the ground conditions are sufficiently stable and suitable for unloading.

Unless otherwise agreed, deliveries are made on weekdays between 08:00 and 16:00.

Upon delivery, the purchaser must inspect the goods immediately. If the purchaser wishes to claim that the goods are defective or damaged, written notice must be given to Conteco A/S within a reasonable period.

Please always state the order number when contacting Conteco A/S. Please include a copy of the invoice and delivery note.

The purchaser must also specify the nature of the defect or damage. If the purchaser has discovered, or ought to have discovered, the defect or damage but fails to submit a complaint as described above, the purchaser will lose the right to rely on that defect or damage at a later stage.

Any alteration to or interference with the goods without the prior written consent of Conteco A/S releases Conteco A/S from any obligations relating to the goods.

Incorrect Delivery

If Conteco A/S has supplied an incorrect product in relation to the customer’s order, the product must be returned to Conteco A/S, after which the correct product will be dispatched.

Conteco A/S covers the return shipping costs for incorrectly supplied goods.

Special Conditions

• All enquiries must be sent to info@conteco.dk.
• All purchases are completed by immediate payment.
• All support, after-sales service and similar assistance are provided solely by supplying product data sheets and referring customers to any relevant instruction videos.

Right of Withdrawal

When purchasing from Conteco A/S, the customer has a total right of withdrawal of 30 days. This consists of a statutory withdrawal period of 14 days and an extended return policy from day 15 to day 30.

The withdrawal period therefore expires 30 days after the day on which the customer:

• receives the goods.
• takes physical possession of the last item where several different products have been ordered in one order and delivered separately.
• takes physical possession of the final consignment or part where the goods consist of several consignments or parts.

Within 30 days of receiving the goods, the customer must notify Conteco A/S that they wish to withdraw from the purchase. Notification must be given by email to info@conteco.dk. The customer must clearly state that they wish to exercise their right of withdrawal.

The customer may also choose to use the standard withdrawal form and return it together with the goods. The standard withdrawal form can be found at the bottom of this page.

The right of withdrawal cannot be exercised simply by refusing to accept delivery of the goods without also giving Conteco A/S clear notice of the decision to withdraw.

Returns

The customer must return the order to Conteco A/S without undue delay and no later than 14 days after notifying Conteco A/S of the decision to withdraw from the purchase.

• The customer is responsible for the direct costs of returning the goods.
• When returning goods, the customer is responsible for ensuring that they are securely packaged.
• The customer bears the risk for the goods from the time of delivery.
• Due to their nature, certain products cannot be returned by ordinary postal services. Please contact Conteco A/S for further information.

Please note! Liquid products cannot withstand frost.

Goods Exempt from the Right of Withdrawal

The following types of goods are exempt from the right of withdrawal:

• Goods that are liable to deteriorate or expire rapidly.
• Sealed goods where the seal has been broken after delivery.
• Goods which, by their nature, become inseparably mixed with other goods after delivery.
• Goods manufactured according to the consumer’s specifications or clearly personalised goods.

Please note that repair kits, colour samples and Conteco ONE products are made specifically for the purchaser and are therefore exempt from the right of withdrawal.

Refund of the Purchase Amount

If the customer withdraws from the purchase, Conteco A/S will refund the amount paid. In the event of any reduction in value for which the customer is responsible, the corresponding amount will be deducted from the refund. Damaged or destroyed packaging is considered a reduction in value.

Conteco A/S may withhold the refund until the returned goods have been received in an acceptable condition.

If the customer withdraws from the purchase, the goods must be returned to:

Conteco A/S
Amager Landevej 233, Building 19
2770 Kastrup
Denmark

Returns must be sent directly to the above address. Returns or orders sent to parcel lockers or collection points will not be accepted.

What Should Be Included with the Return?

Please complete the standard withdrawal form and enclose the delivery note or invoice. The standard withdrawal form can be found at the bottom of this page.

Complaints – If There Is a Problem with the Product

The provisions regarding defects in the Danish Sale of Goods Act apply to the purchase of goods.

When purchasing from Conteco A/S, you have the right to submit a claim for defects for up to 24 months. This means that you must provide the batch number in accordance with the product warranty. If the manufacturer identifies a defect relating to the batch number, the product will be replaced free of charge. Naturally, it is a condition that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.

When Should a Complaint Be Made?

A complaint must be submitted within a reasonable period of time.

The customer must submit the complaint in writing to Conteco A/S, after which Conteco A/S will guide the customer through the procedure. Please describe the problem in as much detail as possible.

If a complaint regarding goods purchased from Conteco A/S is justified and submitted within a reasonable period, and subject to the applicable mandatory provisions of these Terms and Conditions, the goods may only be returned following prior written agreement with Conteco A/S.

Reasonable Shipping Costs Will Be Refunded

Please remember that the goods must always be returned in secure packaging. Also remember to obtain proof of postage and documentation of shipment so that Conteco A/S can reimburse the reasonable return shipping costs. This only applies where the complaint is justified and submitted within a reasonable period. Please also refer to the section above regarding refunds.

Conteco A/S will pay the postage or shipping costs for returning a replacement, repaired or remedied product to the customer.

The customer is responsible for the postage or shipping costs incurred when Conteco A/S returns the goods if the complaint is found to be unjustified or submitted too late.

Where a complaint has been approved, Conteco A/S will refund the full purchase price of the returned goods to the credit card used for the original payment.

Please note! Conteco A/S does not accept parcels sent cash on delivery (COD) or similar, or returns made without prior written agreement.

The Goods Must Be Returned To

Conteco A/S
Amager Landevej 233, Building 19
2770 Kastrup
Denmark

Please Include the Following Information with the Returned Goods

Please complete the standard withdrawal form and enclose the delivery note or invoice.

The standard withdrawal form can be found at the bottom of this page.

Personal Data and Cookies

To process purchases made through Conteco A/S, we process the personal data necessary to manage your order, delivery, payment and any customer service enquiries.

When making a purchase, we typically register your name, address, telephone number and email address.

Information relating to purchases is stored for five years, after which it is deleted. Information submitted via the contact form or in connection with an order cancelled before payment is stored for 30 days before being deleted. This enables us to provide the best possible customer service in relation to support, returns and complaints.

Our Managing Director, accounting department and warehouse staff have access to the information necessary to process and deliver the customer’s order.

Conteco A/S does not process sensitive personal data.

We use relevant data processors and business partners in connection with the operation of our webshop, the delivery of goods, payment processing, accounting, analytics and customer service. These include, among others, DSV, DHL, BWS and PostNord for deliveries, WooCommerce, QuickPay and E-conomic for order processing, payment and accounting, as well as Google, Outlook and Trustpilot for analytics and customer service.

Personal data is only disclosed where necessary to process and deliver an order or provide the requested service.

As a registered customer of Conteco A/S, you have the right to object to the processing of your personal data and the right to access the personal data we hold about you. These rights are governed by applicable data protection legislation. Enquiries regarding personal data may be directed to Conteco A/S by email at info@conteco.dk.

Conteco A/S uses cookies to ensure that the website functions correctly and, where you have given your consent, for statistics, marketing and improving the user experience.

You can read more about how Conteco A/S processes personal data, which cookies we use, our data processors and your rights in our Privacy and Cookie Policy.

Complaints Procedure

If you wish to make a complaint regarding your purchase, please contact us at info@conteco.dk.

If we are unable to reach a satisfactory solution, you may submit a complaint to the relevant complaints board, provided the applicable conditions are met.

Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
Denmark

Disclaimer

Conteco A/S accepts no liability for typographical errors in text or prices, errors in illustrations or photographs, system errors, errors in electronic communication, products that are sold out, backordered or discontinued, delivery times or delays, changes in exchange rates, incorrect orders placed by customers, force majeure, operating losses, loss of profit or any other indirect losses arising in connection with the agreement, including indirect losses resulting from delays or defects in the goods sold and indirect losses or other loss of profit relating to product liability claims. Conteco A/S cannot be held liable if the purchaser fails to use the products in accordance with the advice and instructions provided in the product information issued by Conteco A/S.

All products supplied by Conteco A/S are used entirely at the purchaser’s own risk and responsibility. The purchaser is solely responsible for any direct or indirect damage, insufficient adhesion, variations in gloss or colour, and any roller marks. Please refer to our FAQ for the acceptance criteria relating to the use of Conteco products.

If private individuals purchase products using a stated or false CVR number despite our guidance to the contrary, they do so entirely at their own risk and responsibility. Conteco A/S cannot be held liable under any circumstances.

The above situations are not exhaustive.

Standard Withdrawal Form

Standard Withdrawal Form – Appendix 3 to the Danish Consumer Contracts Act.

Please complete and return this form only if you wish to exercise your right of withdrawal.

• To: Conteco A/S, Amager Landevej 233, Building 19, 2770 Kastrup, Denmark, info@conteco.dk.
• I/We (*) hereby give notice that I/We (*) wish to exercise the right of withdrawal in relation to my/our (*) contract for the purchase of the following goods (*)/the provision of the following services (*).
• Ordered on (*)/received on (*).
• Name of consumer(s).
• Address of consumer(s).
• Signature of consumer(s) (only if this form is submitted on paper).
• Date.

(*) Delete as appropriate.